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HOME . Refund Policy

Refund Policy

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 14 days to do so.

Please notify us of your intention to return your order to us by emailing alaindebauvemanufacture@gmail.com and we will generate and e-mail you a complimentary UPS returns label.

All items should be returned new, unused and in original Alain Debauve Manufacture packaging.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.

Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from the Post Office or any courier of your choice, as we can only be responsible for your parcel once it has been received into our store. We can also arrange for our courier company to collect the parcel. You will need to be at the provided address to hand over the parcel, and there is a charge for this service.

As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Alain Debauve Manufacture are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. 

Please note, items should not be returned to us without prior notice.

Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSR’s).

All orders should be returned to Alain Debauve Manufacture, LYON 01, France. You will be notified by email once your return has been received and processed by a member of our team.

For additional help or queries regarding the returns process, simply contact us.

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