Europe (Zone 1, 2 & 3)
Complimentary Collection from our Lyon Flagship Store
Complimentary Standard Delivery on all Orders ~ 1-2 working days
10.00€ Express Delivery Pre-12pm ~ Next Working Day (order by 2pm)
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United Kingdom (Zone 5)
Complimentary Standard Delivery ~ 2-3 Working Days (Orders less than 15 kg / 33 Pounds)
10.00€ Standard Delivery ~ 2-3 Working Days (Orders more than 15 kg / 33 Pounds)
20.00€ Express Delivery ~ Next Working Day (order by 2pm)
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North America (Zone 4)
Complimentary Standard Delivery ~ 2-3 Working Days (Orders less than 15 kg / 33 Pounds)
10.00€ Standard Delivery ~ 2-3 Working Days (Orders more than 15 kg / 33 Pounds)
20.00€ Express Delivery ~ 1-2 Working Days
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Rest of World (Zone 6)
Saver Delivery (UPS Saver) ~ 1-2 Weeks
Orders Less than 5 Kg / 11 Pounds = 50€ / £43
Orders between 5 Kg / 11 Pounds and 10 Kg / 22 Pounds = 100€ / £86
Orders between 10 Kg / 22 Pounds and 15 Kg / 33 Pounds = 120€ / £103
Orders between 15 Kg / 33 Pounds and 20 Kg / 44 Pounds = 200€ / £172
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If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within three weeks.
Each piece is lovingly handmade in our studios in France. We promise it will be worth the wait! The pieces are then packaged with great care and shipped.
At Alain Debauve Manufacture, everything is charmingly human. Here nothing is automated.
If you shop at our online store, your order lands on Alain Debauve Manufacture’ desk lyon (france) and is given to the emporium manager – and his team – to complete.
They personally select your piece, polish it by hand, wrap it in our signature box with a colourful silk bow, hand write the optional gift message and prepare it for shipping.
All with care and sincere thanks for your support. Each owner of a Alain Debauve Manufacture piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.
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Returns
We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 14 days to do so.
Please notify us of your intention to return your order to us by emailing alaindebauvemanufacture@gmail.com
All items should be returned new, unused and in original Alain Debauve Manufacture packaging.
All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.
Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from the Post Office or any courier company of your choice, as we can only be responsible for your parcel once it has been received into our store. We can also arrange for our courier company to collect the parcel. You will need to be at the provided address to hand over the parcel, and there is a charge for this service.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Alain Debauve Manufacture are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
Please note, items should not be returned to us without prior notice.
Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).
All orders should be returned to Alain Debauve Manufacture, 69001, LYON, France. You will be notified by email once your return has been received and processed by a member of our team.
For additional help or queries regarding the returns process, simply contact us.
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Duties
Depending on which country we are sending your goods to you may incur import duties.